May 11, 2017
To be more empathetic and get their clients to open up and talk about issues that are painful, scary, or deeply personal, counselors use a powerful tool called a "reflection of feeling." This episode explains how to use this tool in seeking first to understand so you can better understand other people.
May 5, 2017
Questions, particularly the wrong questions, can put people on the defensive. We ask questions because we want information, which means the other person is in a vulnerable spot.
One of the most effective types of questions is actually a statement used by counselors called “descriptive feedback” - using this...